Senior IT Service Desk & Shared Services Leader

Forgent Power Solutions, Inc.

📍 tijuana, baja california, Mexico 💼 Full-time 🕒 Posted June 04, 2026

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Job Description

Forgent Power Solutions, Inc., based in Tijuana, Mexico, seeks a Head of Tier 1 IT Service Desk & Shared Services Lead. This senior leadership role is responsible for designing and operating a new in-house Tier 1 IT Service Desk, fostering a customer-centric culture while expanding IT shared services. 
The position requires over 10 years of IT operations experience and a strong background in ITSM frameworks. A competitive salary of $115,000 is offered, along with opportunities for local talent development in Tijuana. 
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Job Details

Location tijuana, baja california
Job Type Full-time
Category Soporte técnico y administración
Posted Date June 04, 2026
Application Deadline July 14, 2026