Senior IT Helpdesk Lead - SLA & Patch Mgmt

General Civil Aviation Authority (GCAA)

📍 abu dhabi, abu dhabi, United-Arab-Emirates 💼 Full-time 🕒 Posted July 05, 2026

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Job Description

The General Civil Aviation Authority (GCAA) in the United Arab Emirates seeks an IT Helpdesk Administrator to manage IT Helpdesk tools and ensure vulnerability management for Windows systems. Responsibilities include monitoring service quality, generating performance reports, and asset management. 
The successful candidate will need a Bachelor's degree in IT or Information Systems, ITIL certification, and strong knowledge of information security standards. Proven experience in IT management is key for optimizing helpdesk processes and enhancing user support. 
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Job Details

Location abu dhabi, abu dhabi
Job Type Full-time
Category Other-General
Posted Date July 05, 2026
Application Deadline August 14, 2026