Senior information technology system and network engineer

Job Summary
We are seeking a highly skilled Level 3 MSP Engineer to act as the final escalation point for complex infrastructure, cloud, security, networking, and unified communications issues. The ideal candidate will have deep hands-on experience with Cisco collaboration technologies, Microsoft 365, Azure AD, enterprise networking, firewalls, security platforms, and virtualization.
This role requires strong troubleshooting expertise, architectural understanding, and the ability to work independently in a fast-paced Managed Services or enterprise IT environment.
Key Responsibilities
Tier 3 Support & Escalations
- Act as the highest level of technical escalation for complex infrastructure, network, security, and UC issues.
- Perform deep root-cause analysis and provide permanent fixes for recurring problems.
- Work closely with L1/L2 teams, providing guidance, mentoring, and technical direction.
Unified Communications & Voice
- Administer, troubleshoot, and u...

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