Senior Incident Specialist in Montreal

Make a significant impact at Bell as a Senior Incident Specialist, focusing on incident resolution within our Radio operations in Montreal. Be at the forefront of service restoration.
In this management role, you will handle incident responses and oversee the team's efficiency during critical situations. Your skills in analyzing incidents and ensuring adherence to protocols will be essential. Ideal candidates will thrive in a fast-paced environment while keeping communication clear with stakeholders.
Key Responsibilities:
• Lead the incident management process and team oversight
• Document incidents and their resolution protocols
• Collaborate with stakeholders for timely issue resolution
• Analyze historical incident data for potential improvements
• Review and report on major incidents with management
Requirements:
• Bachelor’s degree in a relevant technology field
• ITIL v3 Foundations certification required
• At least three years in IT service manag...

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