Senior HR Process & Service Design Manager | Hybrid NY

**Key Responsibilities**

**1. Process Architecture & Design (Primary Accountability)**

+ Own end-to-end design of HR service processes across key workflows:
+ onboarding and preboarding
+ leave of absence (LOA)
+ employee relations (ER) workflows
+ HR case management
+ workforce and employment lifecycle processes

+ Define process flows, roles, handoffs, and escalation paths across:
+ HR Operations
+ HR Business Partners
+ Centers of Excellence
+ vendors and external partners

+ Ensure consistency and scalability of processes across the organization

**2. Governance & Control Framework**

+ Establish and maintain a governance model for HR processes, including:
+ process ownership
+ decision rights
+ change control
+ escalation management

+ Define and embed control points within processes to support:
+ I-9 compliance
+ background checks and adverse action
+ LOA compliance
+ FLSA...

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