Senior Help Desk Administrator

Harris Scarfe

📍 Docklands, Victoria, Australia 💼 Full time 🕒 Posted June 05, 2026

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Job Description

We are looking for
 a dynamic Senior Helpdesk Administrator to act as the 2IC (Second-in-Command) for our busy Helpdesk team.
In this dual-impact role, you will provide premium frontline IT support to our retail stores and Support Office users while working side-by-side with the Helpdesk Team Leader. You’ll play a pivotal role in coordinating daily operations, mentoring junior team members, driving service level agreements (SLAs), and ensuring exceptional customer satisfaction across the business.
Key Responsibilities
Frontline Support: Deliver high-quality technical troubleshooting and resolution for retail stores and corporate Support Office users.

Leadership & 2IC Support: Assist the Helpdesk Team Leader in managing daily operations, monitoring team performance, and stepping in to lead when required.

Mentorship: Guide, coach, and support junior Helpdesk Team Members to elevate ...
            

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Job Details

Location Docklands, Victoria
Job Type Full time
Category Computer Occupations
Posted Date June 05, 2026
Application Deadline July 15, 2026