Senior Freight Customer Experience Lead

Hiredly X
📍 shah alam, selangor, Malaysia 💼 Full-time 🕒 Posted June 11, 2026

Job Description

Key Responsibilities:

  • Handle customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
  • Coordinate with overseas agents on shipment consolidation (Air and Ocean).
  • Work closely with the Operations team to ensure timely delivery of shipments.
  • Follow up and resolve customer queries effectively.
  • Identify customer needs, evaluate issues, and provide appropriate solutions.

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Job Details

  • Location shah alam, selangor
  • Job Type Full-time
  • Category Management & Operations
  • Posted Date June 11, 2026
  • Application Deadline July 21, 2026