Senior Field Engineer - Server, Networking and Storage

Senior Field Engineer - Server, Networking and Storage Data Centre experience

Leeds and the surrounding areas

Full-time

Permanent

Up to £38,000pa (depending on experience) + £5000 Car Allowance

Our client, who are a channel-only partner for IT third-party maintenance, are looking for a Senior Engineer to join their team.

Working from home - you will travel to customer sites across the Leeds and surrounding areas

Role and responsibilities:

Triaging and resolving customers Server, Storage & Network issues
Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
To receive, investigate, and respond to technical assistance requests
To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
To deal with general support
To be involved with pre-sales technicalities
To participate on regional 24/7 out of Hours Ro...

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