Senior / Executive, Ecommerce Operations (2years Contract)

The Online Operations Executive will report to the Head of Insights and Operations (Online) and play a key role in ensuring seamless execution of critical day-to-day eCommerce operations for Samsung.com and key marketplaces. This role involves managing order fulfillment, stock availability, refunds, customer support processes, and vendor coordination while tracking key operational KPIs.

• Order Management: Oversee daily order processing and fulfillment activities, ensuring timely delivery and minimizing delays or cancellations.
• Inventory Management: Manage inventory control processes, including monitoring stock levels, handling out-of-stock (OOS) issues, and coordinating replenishment with the product business units.
• Customer Support: Collaborate with Customer Service team to resolve payment-related and manage customer requests on order refunds, cancellations.
• Trade-in Management: Dr...

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