Senior Executive, Complaint Investigation

HKT
📍 Hong Kong, Hong Kong, Hong Kong 💼 Full Time 🕒 Posted June 22, 2026

Job Description


Internal Job Description

Job duties:-

  • Investigate, manage, and resolve complaint cases receive from service centre and contact centre

  • Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system

  • Prepare complaint report with finding and understanding of complaint root cause and evidence

  • Suggest solutions, remedial and preventive measures

  • Direct communicate with complainants on complaint status updates, resolutions, and proposal to close complaint cases
  • Job requirements:-

  • University degree holder

  • 1 year or above experience in MPF and Pension experience

  • With at least 1 year of experience in MPF complaint investigation

  • Familiar with MPFA Regulatory and MPF administration processes

  • Excellent English writing skills and reporting

  • Self-initiative, independent wit...
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    Job Details

    • Location Hong Kong, Hong Kong
    • Job Type Full Time
    • Category Top Executives
    • Posted Date June 22, 2026
    • Application Deadline August 01, 2026