Senior Escalation Engineer: Cloud Infra & Incident Lead

Bentley Systems, Inc.

📍 Remote, estado de méxico, Mexico 💼 Full-time 🕒 Posted June 05, 2026

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Job Description

Bentley Systems, Inc. is hiring a Principal Technical Support Engineer to serve as a technical authority for complex customer escalations. You will be the calm, credible technical presence on live escalation bridges, helping to stabilize high-pressure technical situations through effective communication and diagnosis. 
Ideal candidates will have over 10 years in technical support or escalation engineering, particularly in SaaS or cloud-hosted environments. Your role will bridge the gap between customer needs and engineering contexts while improving the overall effectiveness of technical escalations globally. 
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Job Details

Location Remote, estado de méxico
Job Type Full-time
Category Soporte técnico y administración
Posted Date June 05, 2026
Application Deadline July 15, 2026