Senior Director Customer Care Operations

**Senior Director Customer Care Operations**

**Date:** Jul 21, 2026

**Location(s):** Houston, TX, US, 77002

**Company:** NextEra Energy

**Requisition ID:** 95824

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

**Position Specific Description**

The Senior Director, Customer Care provides strategic and operational leadership for Nextera Energy’s deregulated power and gas retail energy business in addition to it’s solar business. The role will lead a large customer care organization, including in-house and outsourced contact center operations supporting customer experience, retention, and back-office funct...

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