Senior Deskside Technician

Job Description

24 months fixed term.

Responsibilities

• Identify, analyse, and repair product failures. Order and replace parts as needed;
• Support and maintain user account information including rights, security and systems groups;
• Receive and resolve issues from Tiers 1, 2 and 3 when hands are needed to solve a hardware or software issue at location/onsite – in cooperation with the resolver group who transferred the issue, if necessary;
• Provide troubleshooting and problem resolution support for all network devices;
• Coordinate with third‑party vendors to resolve hardware and software problems, as required;
• Install and test replacement parts when requested by resolver‑groups;
• Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break‑fix is necessary to solve an issue at location/onsite;
• Interface with hardware and software vendors for planning and p...

Ready to Apply?

Submit your application today and join our talented team at Stefanini EMEA.