Senior Customer Success Specialist

ABOUT THE COMPANY : Backed by leading ship operators and some of the world’s largest shipowners, Circle Digital Ventures (CircleDV) is a fast-growing maritime tech company reshaping the future of seafarer lives. Our ecosystem includes safety wearables, wellness solutions, and fintech services—purpose-built for seafarers and those working in industrial environments. ABOUT THE ROLE : As a Senior Customer Success Associate, you will independently own and manage the end-to-end customer experience for CircleDV’s users—primarily seafarers and key operational stakeholders. This role is hands-on and execution-focused, requiring strong judgment, ownership, and the ability to manage complex onboarding, support, and engagement workflows across geographies. You will act as a trusted point of contact for users and internal teams, ensuring seamless onboarding, high engagement, and timely issue resolution while contributing to continuous improvement of customer success processes. The position will be...

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