Job Description
Shape brand success as a Senior Customer Success Manager at a leading eCommerce agency in a hybrid setup in Toronto. Support major consumer brands with innovative solutions in Amazon advertising and retail performance.
This role is vital for managing key accounts and is focused on enhancing client relationships. You will drive initiatives for retention and growth, leveraging your strategic thinking to formulate success metrics and actionable plans. Your expertise will connect advertising performance with retail impact while fostering an environment of accountability.
Key Responsibilities:
• Manage the strategic portfolio to drive account growth
• Develop comprehensive account plans and metrics
• Lead sessions presenting valuable insights and recommendations
• Identify growth opportunities and enhance retention strategies
• Facilitate organized client meetings with clear deliverables
Requirements:
• At least 5 years of relevant experience in customer success
This role is vital for managing key accounts and is focused on enhancing client relationships. You will drive initiatives for retention and growth, leveraging your strategic thinking to formulate success metrics and actionable plans. Your expertise will connect advertising performance with retail impact while fostering an environment of accountability.
Key Responsibilities:
• Manage the strategic portfolio to drive account growth
• Develop comprehensive account plans and metrics
• Lead sessions presenting valuable insights and recommendations
• Identify growth opportunities and enhance retention strategies
• Facilitate organized client meetings with clear deliverables
Requirements:
• At least 5 years of relevant experience in customer success
Ready to Apply?
Submit your application today and join our talented team at Frey Consulting Group.
Submit ApplicationJob Details
- Location toronto, on
- Job Type Full-time
- Category Other-General
- Posted Date July 20, 2026
- Application Deadline August 29, 2026