Senior Customer Success Manager

Job Description
**Senior Customer Success Manager**
**Our Customer Success team advises and guides our wide array of customers as they map to a broad spectrum of business needs to Zendesk! We ensure customers are optimized and scaling smoothly through impactful engagements, all focused on driving business and technical value! A key fixture of our Success team is the work our CSMs do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.**
**Customer Success Managers align to a portfolio of customers within a specific region and are responsible for mitigating or minimizing churn/contraction risk while driving product adoption. You do this through proactively engaging with customers at specific points in their lifecycle; guiding them to innovate and revolutionize their Customer Experience and/or Sales strategy using technology, and help them to continue to see value from Ze...

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