Senior Customer Services Officer

HKT
📍 Hong Kong, Hong Kong, Hong Kong 💼 Full Time 🕒 Posted July 01, 2026

Job Description

Your role:



  • Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.




  • Work closely with internal and external parties to ensure timely and professional service to customers




  • Handle and resolve the problem cases independently




  • Perform any ad hoc tasks as assigned


  • Requirements: 


  • HKCEE / DSE or above in any disciplines




  • IIQE Paper 1 & 3 required




  • Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit




  • Shift duty is required


  • We Offer:


  • Performance bonus




  • Medical and dental insurance coverage




  • Structured training programme




  • C...

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    Job Details

    • Location Hong Kong, Hong Kong
    • Job Type Full Time
    • Category Information and Record Clerks
    • Posted Date July 01, 2026
    • Application Deadline August 10, 2026