Senior Customer Service Representative

Senior Customer Experience Specialist – Permanent - Hybrid

Working for a well-established global manufacturing business who operate in a niche industry. As the Senior Customer Experience Specialist who will deliver an excellent customer experience and support to internal and external customers for orders and general enquiries. Ensuring all requests are prioritised, organised and processed accurately and on time, taking ownership for resolution. As the Senior Customer Experience Specialist, you will be the daily operational lead, supporting the Customer Experience Manager with escalations, ensuring the team is delivering and exceeding KPI’s.

Job Description:

• Operational Rigour: Drive operational rigour within the team to meet or exceed KPIs and deliver customer satisfaction. Support the Customer Experience Manager to drive operations. Hold the team accountable for individual and team objectives.
• Ord...