Senior Customer Service Representative

We are seeking an experienced Senior Customer Support Executive to manage customer interactions for our USA-based apparel business. The ideal candidate will handle inbound and outbound customer calls, resolve returns and exchange requests, and provide accurate support regarding custom apparel orders. This role requires strong communication skills, leadership ability, and a deep understanding of apparel workflows.

Key Responsibilities

• Handle high-volume inbound and outbound calls from USA customers professionally
• Resolve customer issues related to orders, shipping, returns, refunds, and exchanges
• Manage return merchandise authorization (RMA) processes end-to-end
• Provide support for customized apparel orders (logos, embroidery, screen printing, sizing, colors)
• Coordinate with production, warehouse, and logistics teams to resolve order discrepancies
• Ensure SLA compliance and high customer satisfaction (CSAT)
• Handl...

Ready to Apply?

Submit your application today and join our talented team at RED CORAL SERVICES.