Senior Customer Service Representative

We are seeking a Senior Customer Service Representative to join our clients team in Brantford, ON.
As the Senior Customer Service Representative you will play a key role in supporting the sales function by ensuring accurate processing of sales orders, delivering exceptional customer service, and maintaining efficient communication across departments. This role requires a hands-on, proactive approach to problem-solving and decision-making, with the ability to handle complex issues involving customers, sales, manufacturing, marketing, and logistics.
Please note: this is a full time permanent position.
**Key Responsibilities:**

+ Accurately process and manage sales orders to ensure timely fulfillment.
+ Promptly respond to customer inquiries regarding products, services, and shipments.
+ Coordinate and organize customer shipments based on inventory availability and priority requirements.
+ Maintain constant communication with customers regarding shipment updates a...

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