Senior Customer Service Operations Specialist

Permanent full-time opportunity based in Wellington (Petone office) and offers a hybrid, flexible working arrangement, with the option to work from home twice a week. Relaxed working environment.

A close-knit team, that has your back. Be supported and guided by the Trade Marketing and Operations Manager and Customer Service Team Leader. This role ensures alignment across other teams and drives continuous improvement to support business goals and enhance overall customer experience.

Play a critical role in optimising customer service performance by strengthening operational execution, improving processes, and leveraging data-driven insights. This role drives efficient, high-performing operations through effective system management and cross-functional collaboration, ensuring consistent service excellence and continuous improvement. An inclusive, innovative global FMCG business supported by 25,000 employees.

Principle Accountabilities

• Oper...