Senior Customer Service Lead & Trainer

Senior Customer Service Lead & Trainer

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (EST)
Location: Remote (LATAM, Philippines, Pakistan, South Africa Preferred)

About the Role

We are seeking a highly experienced Senior Customer Service Lead & Trainer to lead, coach, and support a remote customer service team serving U.S.-based customers.

This role combines leadership, performance management, onboarding, training, and customer experience oversight. You will play a critical role in ensuring agents consistently deliver professional, high-quality support while maintaining operational efficiency and service standards across all communication channels.

The ideal candidate is a strong communicator, experienced people leader, and customer service professional who thrives in fast‑paced remote environments and knows how to build high‑performing support teams through ...

Ready to Apply?

Submit your application today and join our talented team at Pavago.