Senior Customer Service Executive

Reporting to the SEA Customer Service Manager, you will ensure timely and complete processing of customer orders following purchase order requirements. You will manage IC customer enquiries and claims within defined timelines. Additionally, you will support the sales and commercial team through logistics coordination and after-sales administration.

Responsibilities

• You’ll process all incoming purchase orders from customers against supply charter and provide acknowledgement promptly
• You will need to follow-up with relevant stakeholders to ensure delivery is made following the requested date which is agreed with customers
• You will need to provide update to customers on purchase order delivery progress as scheduled. Information to include material availability status, any delivery risk and possible mitigation actions
• Ensure all purchase order deliveries are complete with required documentation –COA, Invoice, Packing List, SDS and...

Ready to Apply?

Submit your application today and join our talented team at Dormont Manufacturing Co.