Senior Customer Service Executive - Escalations & Mentoring

KONE

📍 petaling jaya, selangor, Malaysia 💼 Full-time 🕒 Posted June 26, 2026

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Job Description

KONE in Petaling Jaya, Malaysia, is seeking a Customer Service Executive responsible for handling complex customer interactions and ensuring high-quality service delivery. 
This role requires strong communication skills and the ability to manage escalations while supporting junior associates. Responsibilities include monitoring CRM documentation, coordinating with internal departments, and achieving departmental KPIs. 
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Job Details

Location petaling jaya, selangor
Job Type Full-time
Category Management & Operations
Posted Date June 26, 2026
Application Deadline August 05, 2026