Senior Customer Service Advisor

5 months contract with a Local Authority

Job Title: Senior Customer Services Officer – Council Tax & Housing Benefits

Location: Enfield Civic Centre / Hybrid Working

Job Purpose

To provide a high-quality, customer-focused and professional frontline service across Customer Operations Services, acting as a specialist advisor for Council Tax, Council Tax Support and Housing Benefit enquiries. The postholder will support customers through telephony and webchat channels, resolving complex enquiries at the first point of contact wherever possible and promoting digital self-service solutions.

The role is responsible for delivering accurate advice and guidance on the billing, collection and recovery of Council Tax, as well as assisting customers with Housing Benefit and Council Tax Support enquiries in line with current legislation, regulations, council policies and customer servic...