Senior Customer Relationship Executive

• Permanent role
• Ubi
• Office Hours
• Up to $4,600 + bonus

• Manage and plan the day-to-day operations of a team of Contact Centre Agents
• Responsible for handling inbound / outbound calls, live chats and emails on a skill / prioritized basis ensuring adherence to all performance measures set within your respective team.
• Being able to multitask and handle concurrent enquiries is a key requirement for this role.
• Identify and propose new processes to improve the operational efficiency and effectiveness
• Handle challenging situations, complaints, and queries effectively under pressure
• Conduct weekly hurdles, regular review of staff call performance
• Working cohesively with other teams/stakeholders to achieve company and department objectives
• Prepare daily, weekly, and monthly reports relating to SLA and agent performance
• Handle ad hoc t...

Ready to Apply?

Submit your application today and join our talented team at Success Human Resource Centre Pte Ltd..