Senior Customer Engineer

We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.

Key Responsibilities

Responsibilities include, but are not limited to, the following examples:

• Provide Tier 2 support to customers for technical requests related to SCCM and Intune environments.
• Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
• Investigate and resolve requests related to:
  • SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation...

Ready to Apply?

Submit your application today and join our talented team at Sonata Software.