Senior Coordinator, Workforce Planning – Call Centre

Elevate your career with Air Canada Vacations as a Senior Coordinator in Workforce Planning at the Call Centre in Montreal. Bring your call center experience to a full-time, impactful role.
You will be responsible for the strategic planning and execution of workforce schedules while collaborating with various departments to optimize performance. This role is crucial in enhancing customer interaction efficiency and involves managing real-time metrics and operational reporting. Your expertise in forecasting will ensure adequate staffing and improve service quality at Air Canada Vacations.
Key Responsibilities:
• Develop and manage workforce forecasts for multi-channel environments
• Execute intraday operational adjustments to meet service level targets
• Analyze metrics to enhance performance reports for management
• Facilitate communication among team members across different locations
• Supervise and optimize employee scheduling processes
Requirements:
• Coll...

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