Senior Concierge

Senior Concierge

Summary of Responsibilities

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Handling of Mail and Message and Lost & Found
• Maintaining of brochures of hotel chain as well as places of interest
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Handle administrative matters pertaining to their respective shift
• Ensuring hotel service standard goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Able to provide information and assistance to guests as and when required
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
• Involvement in the pre-arrival arrangement, e...

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