Senior Complaints Officer

Civic Recruitment Limited

📍 Carmel Hamlet, New York, United States 💼 Full-time 🕒 Posted July 04, 2026

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Job Description

                Job Description
3 Month Contract With A Local Authority
Job Purpose
To deliver and oversee a council-wide complaints service, ensuring compliance with corporate policies, statutory complaint procedures, and regulatory requirements. The role is responsible for managing complex complaints, supporting service improvements through complaint analysis, providing expert guidance to stakeholders, and working with senior leaders, regulators, and partner organisations to improve customer outcomes and organisational performance.

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                Job Details
                
                        Location
                        Carmel Hamlet, New York
                    
                        Job Type
                        Full-time
                    
                        Category
                        Information and Record Clerks
                    
                        Posted Date
                        July 04, 2026
                    
                        Application Deadline
                        August 13, 2026