In this position, you will:
Resolve customer complaints via phone or in writing with courtesy and efficiencyCarry out investigations and work closely with relevant parties in resolving disputes and drawing up replies to customers, regulatory bodies and external parties, e.g. OFCAHighlight important issues for management review and service improvementAssist supervisors on customer feedback reports and other ad-hoc projects
To be successful in this position, you should meet the following requirements:
Diploma holder or above2-3 years’ working experience on customer service fields preferably with experience in complaint handlingWell organized with analytical mind, good communication and strong objection handling skillsHave interest in using computer, PDA devices and smartphoneProficiency in written & Oral of English, Chinese and Putonghua is ...