Senior Clienteling Manager 1:1, APAC

Ralph Lauren

📍 Hong Kong, Kowloon, Hong Kong 💼 Full-time 🕒 Posted June 21, 2026

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Job Description

Position Overview
 The Senior Manager, Clienteling (1:1), APAC is responsible for driving the design, deployment, and performance of 1:1 clienteling across APAC markets, with a primary focus on High Net Worth (HNW) and Very Important Client (VIC) development. The role translates regional clienteling strategy into consistent, high-quality execution in partnership with Retail and Market teams, ensuring measurable commercial impact and elevated luxury customer experiences.  Essential Duties & Responsibilities 
Key Responsibilities
Partner with the Head of Clienteling & CIX, APAC to define and evolve the regional 1:1 clienteling strategy
Develop and maintain APAC-wide clienteling frameworks, playbooks, and best practices
Support markets in embedding clienteling into daily retail operations and routines
Drive structural adoption and effective usage of clienteling tools and platforms
Champion AI-assisted clienteling capabilities to impro...
            

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Job Details

Location Hong Kong, Kowloon
Job Type Full-time
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted Date June 21, 2026
Application Deadline July 31, 2026