Senior Client Experience Analyst | Wellington | Permanent

Senior Client Experience Analyst | Wellington | Permanent

The Senior Client Experience Analyst sits within the Enablement Group and is part of the wider Learning and Continuous Improvement Group. The team works alongside Service Delivery teams and colleagues across MSD to understand client experience, identify improvement opportunities, and support better outcomes for New Zealanders.

You will work with senior and frontline colleagues, service designers, process improvement analysts, MSD Strategy and Insights, and external partners including other government agencies, service providers, community groups, and contracted vendors.

About the role | Mō te tūnga

In this role, you will listen to clients, gather and analyse data, and develop actionable insights that tell compelling client stories to MSD leaders and frontline staff.

As a champion of the voice of the client, you will lead collaborative projects with Service Delivery teams ...

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