Senior Clerical Officer

Main duties of the job

• Take part in managing daily appointment administration undertaken within the Outpatient Booking Team.
• Manage and monitor the outpatient waiting list.
• Book appointments.
• Ensure that all clinics are fully utilised.
• Process patient referrals into the trust.
• Answer incoming calls from all customers in a professional and appropriate manner and assist with specific enquiries.
• Make outgoing calls, negotiating appointment dates and times with patients.
• Deal with and respond to complaints in a positive manner.
• Access and update various IT systems (Trust Patient Administration System, national Electronic Referral System, Evolve scanning system, Somerset Database, Envoy and other IT systems).
• Ensure accurate and quality data entry at all times.
• Any other duties commensurate with the role.

Primary responsibilities

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