Senior B2B Qualitative Insights Researcher

Senior Customer Insight Researcher

Based in: London

Reports to: Principal, Customer & Market Research

Key Responsibilities

• Undertake customer and market research covering end-to-end proposition design, including market analysis and supporting business and proposition leaders on business case development.
• Represent the voice of the customer at senior leadership level to ensure that customer and market intelligence informs day‑to‑day decision making.
• Champion customer and market research, challenge non‑customer‑focused plans and propose research solutions that profitably meet customer needs and wants.
• Develop strong working relationships within the C&MR team and other functions to deliver tailored and relevant insights.
• Deliver customer and market research projects – from briefing and design through to execution, customer recruitment, fieldwork, interviews, reporting, QA, analysis and presentation of actionabl...

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