Senior Azure Platform Support Engineer

Job Summary:

The Senior Azure Platform Support Engineer is an expert-level role responsible for the stability, performance, and security of the organization's mission-critical services hosted on the Microsoft Azure platform. This engineer will provide advanced Tier 3 technical support, troubleshooting complex issues related to PaaS application hosting, core networking, and identity services, while driving continuous improvement and automation.

Key Responsibilities:
Expert Technical Troubleshooting & Resolution:

+ Serve as the escalation point for complex, high-impact incidents related to the Azure platform, ensuring timely resolution and clear customer/stakeholder communication.

+ Perform deep-dive Root Cause Analysis (RCA) for major incidents and implement preventative measures to ensure platform reliability.

Azure PaaS and Application Hosting Support:

+ Diagnose and resolve intricate issues within Azure Platform a...

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