Senior Associate, IT Help Desk

L3Harris Technologies

📍 Herndon, Virginia, United States 💼 Full-Time 🕒 Posted June 19, 2026

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Job Description

Job Description:
The Senior Associate will deliver Tier I support for Government Iridium SATCOM services to U.S. DoD, Federal/State/Local Government agencies, and Foreign Military end users. This full-time, on-site role requires serving as a key Service Desk team member who provides professional customer service through clear verbal and written communication. Daily responsibilities include the following:
Screening and processing user account requests and account unlock requests.
Validating and processing service provisioning orders using administrator web portal to activate, configuring or deactivate hand-held and mobile equipment.
Maintaining detailed status updates and outcomes for order inquiries, account requests, and requests for information.
Triaging technical support inquiries, following guidance for routine troubleshooting before escalating to an appropriate Tier II Subject Matter Expert.
Maintaining 100% accurate a...
            

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Job Details

Location Herndon, Virginia
Job Type Full-Time
Category Computer Occupations
Posted Date June 19, 2026
Application Deadline July 29, 2026