Senior Associate-Contact Centre (Healthcare Management - Cantonese Speaking)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

To provide exceptional customer service by efficiently handling inbound hotline and Chats resolving customer inquiries and ensuring a positive customer/Agent experience.

1. To be the first point of contact for members, end users, clients, service providers and colleagues. Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.

2. Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided.

3. Demonstrate an understanding of all members’ operations and ability to apply in live case management. Ensure all customer interactions are captured and logged in TIPS system accurately.

4. Manage cases efficiently and ensuring compliance with co...

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