Senior Associate-Contact Centre (Healthcare Management - Cantonese Speaking)

About the Role

To provide exceptional customer service by efficiently handling inbound hotline and chats resolving customer inquiries and ensuring a positive customer/Agent experience.

1. To be the first point of contact for members, end users, clients, service providers and colleagues. Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.
2. Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided.
3. Demonstrate an understanding of all members’ operations and ability to apply in live case management. Ensure all customer interactions are captured and logged in the TIPS system accurately.
4. Manage cases efficiently and ensure compliance with company policies and procedures.
5. Take ownership of cases and manage them proactively, ensuring progress aligns with the best interests...

Ready to Apply?

Submit your application today and join our talented team at aia.