Senior Application Support Engineer

• Provide advanced technical support for complex application issues, ensuring prompt resolution and minimal disruption to business operations.
• Analyze and diagnose both functional and technical issues in supported applications, taking complete ownership of problems until resolution.
• Manage incident and service requests, ensuring adherence to agreed service level agreements (SLAs).
• Conduct root cause analysis on incidents and document findings for future reference and improvement.
• Collaborate with cross-functional teams to address and resolve application issues and improve overall system performance.
• Develop and maintain technical documentation, including user guides and troubleshooting guides, to assist the support team and users.
• Perform regular software updates, patches, and maintenance activities on production applications to ensure optimal functionality.
• Provide training and support to junior team members ...

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