Senior Application Support Engineer

• Publicis Sapient is a digital business transformation company helping organizations Build what matters by combining strategy, experience, and engineering.
• As a Senior Application Support Engineer , you will play a critical role in ensuring the stability, performance, and continuous improvement of production systems that power client-facing digital platforms.
• This role operates at the intersection of operations, engineering, and business , handling complex production issues and driving long‑term resilience.

Your Impact

• Own production support for complex applications , resolving moderate to high‑severity incidents.
• Perform root cause analysis (RCA) and implement preventive and corrective actions.
• Collaborate closely with L1, L2, L3 engineers, product, and business teams to ensure smooth operations.
• Leverage monitoring ...