Senior Analyst, Transformation - Customer Care

: Understand the transformation portfolio of the Customer Care workstream, drive and own key priority initiatives Support migrations and transitions, own and drive the process related deliverables especially in Strategize and Design phases Map and assess processes, identify opportunities, and design future state processes Understand and apply Invest and Shift methodology through transition work Partner with Operations teams, Business Opex teams, PPI and Digital Enablement to drive balanced end-to-end process improvements globally that align with business strategy Assess and articulate business requirements, proactively seek out and assess process simplification and standardization opportunities that will eventually drive Automation within the process Minimum Requirements/Qualifications: 5+ years of work experience with/within a shared services environment or in a consulting capacity Prior experience within the Customer Care area Previous Process Governance and/or Process Excellence exp...

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