Senior AMS Engineer Leader

DXC Technology

📍 Tianjin, Tianjin Shi, China 💼 Full time 🕒 Posted June 11, 2026

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Job Description

Job Description:
岗位概述
作为DXC交付团队的客户单一联络点(SPOC)，统筹 AMS团队(北京/合肥/天津&大连)的AMS服务交付，负责客户关系维护、SLA管理、重大事件升级处理和商务沟通。
核心职责
作为客户单一接口人，统筹所有App相关服务交付
确保SLA/KPI达标，主导月度/季度服务回顾
重大事件(Incident)和问题(Problem)的升级处理
变更管理审批和监督
服务报告编制和提交
参与24×7全员On-call轮值(作为升级点)
协调Data和Apps两个团队之间的协作
推动持续改进(CSI)
工作模式: Onsite（常驻客户现场）
负责应用清单: SL=Apps全线61个应用(北京RTM-I/AI/M365/Traditional + 合肥HF/CDP + 津连WMS/License等)
应聘要求
IT服务管理/计算机相关专业本科及以上
8年以上IT服务管理经验
ITIL V4 Expert认证或PMP认证
有客户SPOC经验，优秀的沟通能力
了解AMS/L2运维模式
有制造业或汽车行业经验优先
中文母语，英文流利(商务谈判+文档)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive....
            

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Job Details

Location Tianjin, Tianjin Shi
Job Type Full time
Category Other-General
Posted Date June 11, 2026
Application Deadline July 21, 2026