Senior 2nd Line Engineer

My client is an innovative provider of IoT, voice & data, cyber, IT, cloud, and technology services -their mission is to make the customers more productive, efficient and leaner, with scalable solutions that position them for success.

As 2nd Line Service Desk Engineer, you'll act as the escalation point of contact for all Managed Service customers, who contact the support desk with a range of IT issues.

The primary objective of the role is to provide first time resolution - you will achieve this by troubleshooting, diagnosing, and resolving problems once a call or ticket has been escalated to you. If first time resolution is not possible, you will either maintain consistent communication with the customer while you work to resolve or fix the issue or will escalate the ticket to our 3rd Line Engineers.

My client has recently acquired smaller MSPs and have plans to acquire others through out this year, with an aim to get up to 100 staff ...

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