Security Support (B21)

Public Safety - Switchboard/Dispatch Operator
Responsibilities
Responsible to the Dispatch Coordinator to perform dispatch and switchboard duties during normal business hours.
Insures that all calls are answered forwarded to the proper individual, office or department .
Duties
1.
Answers and monitors all Switchboard calls, assists callers with directory information ,.
2.
Assists in transfer of calls and inform callers concerning proper procedures for making long distance and collect calls from campus telephones.
3.
Be familiar and adhere to the policies and procedures found in the Dispatch/Switchboard Manual.
Be familiar with resources available: directories, equipment, logs etc.
4.
Be familiar with College structure, staff and organizations within as well as their functions.
Be aware of campus events and conference groups to assist callers.
5.
Be prepared to ac...

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