Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing system in the public sector - 064

S.i. Systems

📍 Ottawa, Ontario, Canada 💼 Contract 🕒 Posted March 18, 2026

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Job Description

Our public sector client requires a Secret Cleared Help Desk Specialist to provide on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing system. The Defence Service Operations Centre is responsible to coordinate in-service support for Information Systems across the Department of National Defence (DND) and the Canadian Armed Forces (CAF) operations. The National Service Desk provides 24/7 support on help desk and system monitoring functions.
Responsibilities:
Review network monitoring alerts at a national level from monitoring tools and respond accordingly.
Coordinate National situational awareness events including sending out an informational
Respond to events and coordinate responses from service providers in support of the Incident Management Process.
Respond directly to events including phone calls, emails, alerts and notifications from users or stakeholders in support of domestic and...
            

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Job Details

Location Ottawa, Ontario
Job Type Contract
Category Computer Occupations
Posted Date March 18, 2026
Application Deadline April 27, 2026