Scurity Service Engineer

Key Accountabilities

* Responsible for the delivery of Service and Maintenance activities (either direct or through manage-ment of contractors).

* High quality Service and Maintenance documentation and reports.

* Be client facing with great communication and interpersonal skills for managing client interactions.

* Troubleshooting specialist who can apply great fault finding techniques for timely resolution.

* Provide Technical knowledge and support to clients and internal stakeholders.

* Flexible to attend multiple callouts daily and improve first time fix rate (FTFR)

* Flexible to support the Project Installations team and backfill any shortfalls.

* Encourage client feedback surveys for measuring client satisfaction and making improvements to the service.

Skills and Abilities

* Excellent verbal and written communication skills.

* Highly organised and detail-oriented engineer.

* Pr...

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