Scheduler

Job Summary
Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments.
Essential Functions
+ Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.
+ Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages.
+ Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.
+ Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.
+ Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.
+ Obtains information from patient health insurance or managed care identification car...

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