Scheduler

Aston Carter is hiring a Scheduler!
Job Description
This role focuses on coordinating and scheduling customer appointments to ensure a smooth handoff between the contact center and the in-home technician team. You will handle inbound and outbound calls, create and manage appointments in Oracle, and help improve service levels, appointment completion, and overall customer experience.
Responsibilities

+ Answer inbound calls from customers and technicians, providing clear and accurate information about scheduled or pending appointments.

+ Call customers to schedule appointments for the in-home technician team based on claims created by the contact center.

+ Create and manage appointments in Oracle, assigning them to technicians according to territory, skillset, and availability.

+ Confirm customer service addresses, phone numbers, and all necessary details to ensure technicians can successfully complete appointments.

+ Contact customer...

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