Scheduler

An exciting opportunity has arisen for an experienced Scheduler to join a friendly team based in Milton Keynes. You'll be part of a collaborative group responsible for coordinating the schedules of field-based service & installation technicians.

Working Hours:

37.5 hours per week
Monday to Friday: 08:30 - 17:00
Weekend cover on a rota basis
Hybrid working available (3 days in office, 2 days from home) after probation which is 3 monthsKey Responsibilities:

Allocate reactive and installation work to meet service level agreements
Plan installation
Collaborate with Regional Operations Managers to achieve a First Time Fix
Ensure follow-up work is reviewed and updated promptly
Coordinate return visits within 48 hours
Liaise with internal service support teams to ensure smooth operations
Provide accurate ETAs and updates to internal teams and customers
Manage and monitor aged calls to ensure timely resolutionEssential Skills & Experie...

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